When Harare City Council invited KFE to modernize its operations centre, our team had eight weeks to connect 42 disparate systems spanning transport, power, and emergency services. The objective was ambitious: give decision makers a single view of the city so they could respond to incidents in minutes instead of hours.

We embedded product strategists with dispatchers, traffic engineers, and IT security to capture every workflow. Those insights shaped a modular platform with responsive dashboards for control room walls and rugged tablets in the field.

"For the first time we see buses, power grids, and emergency units on one map. KFE helped us focus on citizens, not screens." — City of Harare Operations Center

Integrating data sources without slowing teams

Our engineers deployed event-driven microservices, MQTT for sensor telemetry, and secure APIs for legacy ERP feeds. Every alert passes through rule engines that enrich records with geospatial context and SLA priorities before surfacing on-screen or via WhatsApp notifications.

Computer-vision models flag anomalies on live CCTV, while AI assistants suggest next steps to shift supervisors. The design team built light and dark modes plus vernacular labels to keep the UI accessible for every shift.

What changed after go-live

Within the first month, escalations dropped by 34% because departments no longer duplicated updates. Response teams now receive automated task lists on tablets, complete with driving directions and document attachments even when offline.

The operations board receives morning digests generated directly from the platform, highlighting unresolved incidents, energy usage, and citizen feedback trends. This data is already informing 2025 infrastructure budgets and unlocking new public-private partnerships.